Refund & Returns Policy

Effective Date: May 27, 2024

Welcome to RelaxationMatSet.com, operated by Ghanshyam Rai LTD. We are committed to ensuring your satisfaction with our Acupressure Mat and Pillow Set. If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns

Eligibility for Returns

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it.
  • In the original packaging.
  • Accompanied by the receipt or proof of purchase.

Timeframe for Returns

You have 30 calendar days from the date you received your item to initiate a return.

How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at gsrai082002@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: We will review your request and, if your return is eligible, provide you with a Return Authorization (RA) number and return shipping instructions.
  3. Ship Your Return: Pack your item securely in the original packaging and include the RA number. Ship the item to the address provided in the return shipping instructions.

Return Shipping Costs

  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2. Refunds

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Timeframe for Refunds

  • Credit/Debit Cards: Refunds will typically be processed within 7-10 business days, depending on your card issuer’s policies.
  • Other Payment Methods: Refund times for other payment methods will vary based on the provider’s policies.

Partial Refunds

In certain situations, only partial refunds may be granted:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error.
  • Items returned more than 30 days after delivery.

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at gsrai082002@gmail.com with your order number and details of the defect or damage.

4. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Downloadable software products
  • Personal care items once they have been opened

5. Contact Information

If you have any questions about our Refunds and Returns Policy, please contact us:

Ghanshyam Rai LTD
Faridabad, Haryana
Email: gsrai082002@gmail.com

6. Amendments

We may update this Refunds and Returns Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. You are advised to review this policy periodically for any changes.

Thank you for shopping with us at RelaxationMatSet.com. We value your business and are dedicated to providing you with quality products and excellent customer service.